Customized Solutions For Every Kitchen
Exceptional Service Teams
At J. Ambrogi Foods, we believe the value we bring goes beyond being your supplier but also your business partner. Our customized service team of specialists is designed to address specific business demands and issues.
An executive chef, responsible for 5 locations across Pennsylvania, was having trouble with consistent service and unified problem solving across each location. His current supplier was servicing his units by assigning individual sales reps to each location. This approach, while good for creating a relationship with the unit manager and rep, produced inconsistent service and sometimes incorrect answers. Often, it was common for him to receive multiple different answers to a problem rooted throughout all his locations. This created a different dining experience at each unit, undermining the core value of his restaurants. In addition, he had kitchen managers that would fail to get their orders placed in time for cutoff; resulting in menu gaps from missing essential items or higher costs incurred from same day delivery.After a few discussions, J. Ambrogi Foods implemented the following service approach:
- An in-house Sales Account Specialist was assigned as the primary contact person for all unit chefs and kitchen managers. This SAS was responsible for all issues or questions that unit managers might have, as well as any proactive outreach due to product issues or other news to communicate to the units directly. Field-based representatives were still available at the unit level, and that contact was managed by the SAS, based on any issues arising at the unit level. This approach ensured consistency across all unit sand promoted the ability to address any challenges in a more comprehensive way.
- To help address the challenge that some kitchen managers were not getting orders placed before cutoff, J. Ambrogi Foods’ order entry team implemented a procedure to contact any location that had not ordered by 9:00 PM each night, to help the manager get their order placed.
A chef at a thriving Italian restaurant in Wilmington, Delaware expressed his frustration with not having enough hours in the day to finish his daily responsibilities. One of those challenges he faced was not only not having enough time to walk his pantry and refrigerator to record his product needs for the next day but also, the time to translate the list into an order. The whole process just seemed to take too long and he was concerned that by rushing through it, he would miss important items. To address this challenge, an online ordering application was set up on his tablet with an order guide set up to match the layout of his pantry and refrigerator. That way, he could record his order directly into the ordering system while walking through his kitchen. After quickly implementing the solution, the chef saved more than 30 minutes every day.
Many of our customers have members of their staff whose primary language is Spanish. Often, a supplier’s inability to receive orders in Spanish causes issues relating to missed quantities, wrong product specifications, incorrect products, improper pack sizes, etc. The solutions implemented to address his concern:
- J. Ambrogi Foods has members of our order entry team fluent in Spanish to ensure that the correct orders are placed to eliminate confusion and reduce product returns and mis-shipments.
- In addition, the Order Entry team reaches out to our customers daily, during a time range approved by the customer, to assist their chefs in the ordering process, while also helping to avoid missing the nightly order cutoff time.